Details

Case

LAHORE UNIVERSITY OF MANAGEMENT SCIENCES - DEVELOPING A DASHBOARD

Ehsan ul Haque

INDUSTRY : Education, Information Technology

AREA : Management Information Systems, General Management

ORGANIZATION :

LENGTH : 25

LUMS No : 30-003-2017-1

PUBLICATION YEAR : 2017

KEYWORDS:

Performance Measurement, Performance Management Challenges, Universities, Strategic Objectives of an Organization, Design, Monitoring and Evaluation Tool, Developing a Dashboard

DESCRIPTION:

Dr Sohail Naqvi, Vice Chancellor, Lahore University of Management Sciences (LUMS) needs to develop a concise dashboard on the performance of LUMS for the on-going use of its board members. The dashboard needs to be consistent with the LUMS vision and overall strategic direction. LUMS, a private sector, non-profit university, has grown over the thirty years of its existence and made a solid reputation in Pakistan for imparting high quality education. In 2013, the university comprises four schools - each at a different stage of growth and facing different challenges. The case presents unique perspectives of key stakeholders (selected board members, VC and deans of the four schools) on the challenges faced by LUMS, important objectives of LUMS, and what variables might be included in the dashboard in order to evaluate performance. Dr Naqvi has also been advised by a consultant that he could use some framework like Balanced Scorecard or Logic Frameworks as a tool to provide an overall structure to the dashboard variables.

LEARNING OBJECTIVES:

1. To expose students to the performance measurement and performance management challenges faced by universities in particular and organizations in general. 2. To deepen students¿ appreciation of the important factors such as vision, mission and strategic objectives of an organization, private and non-profit status of the institution, goals of key stakeholders in the Board and administration, and societal expectations in developing performance indicators and their targets for an organization. 3. To expose students to the application of performance assessment frameworks such as LFA and/or BSC as a design, monitoring and evaluation tool used in the social sectors and other organizations. 4. To provide practice to students in developing and defending an actual dashboard with all its concomitant tradeoffs in simplicity and comprehensiveness.

SUBJECTS COVERED:

Management Information Systems, General Management, Management, Education Management, Education