Details

Case

Educator Copy

An Embarassment of Rights

Naveed Hasan, Imran Ali


INDUSTRY : Services

AREA : Management Communication

ORGANIZATION : Spinzer Corporation Pvt. Ltd.

LENGTH : 2

LUMS No : 09-031-87-1

PUBLICATION YEAR : 1987

DESCRIPTION

KEYWORDS:

Embarassment,Riches,Management Communication,Service,Clarification,accpetance


DESCRIPTION:

An exercise in delineating elements of written communication, the case presents a Personnel Manager's classification of job applicants into three groups. She now has to devise letters to express prompt acceptance, conditional acceptance, rejection with express-interest, and rejection with referral. The case focuses on the three significant aspects of communication; appropriateness, clarification of desires, and motivation.


LEARNING OBJECTIVES:


SUBJECTS COVERED:

Management Communication