Details

Case

Educator Copy

PIA Check - In Countries Queuing

Arif Iqbal Rana, Rizwan Ahmed Dard


INDUSTRY : Airline

AREA : Quantitative Methods

ORGANIZATION : PIA

LENGTH : 13

LUMS No : 06-282-2002-1

PUBLICATION YEAR : 2002

DESCRIPTION

KEYWORDS:

PIA,Pakistan International Airlines,Quantitative Methods,Finance,Administration,LUMS,Data,Problems


DESCRIPTION:

The case deals with the problem of long queues at the check-in counters of PIA at Lahore airport. It explores the possibility of developing a mathematical model to help manage the queuing system better. Hameed, an Assistant Professor used data collected through the Passengers Manisfest for four flights from 10:am to 12:45 pm on September 13, 1998, to develop a model to find the optimal number of servers at the check-in counters at Lahore


LEARNING OBJECTIVES:

N/A


SUBJECTS COVERED:

Quantitative Methods