Case

PIA CHECK - IN COUNTERS QUEUING

Rizwan Ahmad Dard, Arif lqbal Rana

INDUSTRY :AIRLINE

AREA :QUANTITATIVE METHODS

ORGANIZATION :-

LENGTH :13

LUMS No :06-282-2002-1

PUBLICATION YEAR : 2002

ABSTRACT:

The case deals with the problem of long queues at the check-in counters of PIA at Lahore airport. It explores the possibility of developing a mathematical model to help manage the queuing system better. Hameed, an Assistant Professor used data collected through the Passengers’ Manisfest for four flights from 10:am to 12:45 pm on September 13, 1998, to develop a model to find the optimal number of servers at the check-in counters at Lahore