Details

Case

Educator Copy

PEEF: Punjab Education Endowment Fund

Syeedda Anjum Ara Alvi, Anwar Khurshid, Abdul Karim Khan


INDUSTRY : Education

AREA : HRM/OB

ORGANIZATION : Punjab Education Endowment Fund

LENGTH : 23

LUMS No : 05-756-2013-1

PUBLICATION YEAR : 2013

DESCRIPTION

KEYWORDS:

Transparency,Fairness,Formulaic Versus Subjective Criteria, Process Designing, Workload Management,Outsourcing,Technology


DESCRIPTION:

The case describes the multitude of challenges faced by a Pakistani public sector company in designing a fair and transparent system for the disbursement of scholarship funds. Firstly, Kamran Shams, CEO of PEEF, had to decide on the process that should be used in identifying needy students without compromising on timeliness and transparency. Instead of the student getting caught up in the entire process, PEEF would facilitate the student by designing a seamless scholarship process. Secondly, Kamran Shams wanted to devise a system which eliminated political interference and pressure because political pressure was bound to creep in whenever the government allocated such scholarship funds. Also, PEEF needed to ensure that more scholarships were given to Low Developed Districts (LDDs) as compared to the Developed Districts (DDs) of Punjab since students of LDDs had less access to scholarship opportunities. Thirdly, Kamran wanted to address the workload problem for the human resource at PEEF. The concern was that the workload was expected to increase around the time of board exams and the amount of data handling required for the disbursement of scholarships would over burden the PEEF staff.


LEARNING OBJECTIVES:

The case aims to sensitise participants about the many challenges faced by Public Sector managers in designing a criteria and processes for disbursing funds that are not only fair, transparent and disbursed timely but also help in eliminating political interference. This case is comprehensive in terms of addressing these learning objectives: Learning to design a fair, transparent criteria and process; learning to use technology for not only facilitating the needy students but also eliminating political interference and pressure; directing of fundsin a manner that it reaches the most deserving; learning to manage the worload of the organisation's staff.


SUBJECTS COVERED:

Human Resource Management, Organizational Behavior