Details

Case

Educator Copy

The Challenge of Change at Teradata Consulting Centre (GCC) Pakistan (B)

Anwar Khurshid


INDUSTRY : Consultancy

AREA : HRM/OB

ORGANIZATION : Teradata Global Consulting

LENGTH : 5

LUMS No : 05-742-2011-1

PUBLICATION YEAR : 2011

DESCRIPTION

KEYWORDS:

Challenge of Change,Teradata Global Consulting Centre,GCC,Pakistan,Security Management,Line Managers,Policy Making,Policies


DESCRIPTION:

The cases The Challenge of Change at Teradata Global Consulting Center (GCC) Pakistan (A & B) describe the issues and challenges faced by a professional services organization, Teradata Global Consulting Center Pakistan, in implementing international standards for an information security management system, namely ISO 27001. Being an outsource company based in Pakistan; its international clientele were concerned about the security of their proprietary data. The company expected that ISO 27001 certification would help their business development by retaining and acquiring international clients.


LEARNING OBJECTIVES:

1. To understand the drivers of change in a professional services firm focusing on international clientele, 2. To gain an understanding of the issues and challenges in planning and implementing behavioural organizational change in an information technology company, 3. To determine the sources of resistance to change and discuss the strategies to deal with the resistance, 4. To examine the dynamics of change in a growing organization, 5. To identify key contributing factors to effectively manage the change process in an organization.


SUBJECTS COVERED:

Human Resource Management, Organizational Behaviour