Details

Case

Management Appraisal at Attock Refinery Limited (A)

Syed Aqeel Tirmizi, Faiza Imtiaz

INDUSTRY : Oil

AREA : HRM/OB

ORGANIZATION : Attock Refinery

LENGTH : 11

LUMS No : 05-690-2000-1

PUBLICATION YEAR : 2000

KEYWORDS:

Management Appraisal,Attock Refinery Limited,Pakistan,Human Resources Management,Organizational Behaviour,Oil

DESCRIPTION:

In early 1999, the management of Attock Refinery Ltd. (ARL) was considering a number of issues pertaining to its Management Appraisal System. The system was criticised for its subjectivity, inadequacy to differentiate between high performances and low performances, and weak linkage to organisation's compensation system and strategy. Mr. Adil Khattak, Assistant General Manager Human Resources and his team in this HR department must take steps to address these concerns and at the same time consider the implications of changing business environment. The (A) case highlights Mr Adil Khattak’s major concerns in early 1999 and describes the existing Management Appraisal System at ARL. The case also introduces the company background and history, changes in its external environment, and ARL’s new strategy. It outlines a number of issues in the existing system and ends with a summary of challenges that Mr. Khattak should soon meet. The (B) case presents the new appraisals system that was developed by the HR department of ARL in order to address the issues and concerns pertaining to the existing system and ARL’s new challenges.

LEARNING OBJECTIVES:

1) Understand and highlight the importance of management appraisal systems. 2) Identify some of the problems in appraisal systems particularly issues of subjectivity and weak linkage to the compensation systems. 3) Understand the linkage between business strategy and human resource management using appraisal system as an example.

SUBJECTS COVERED:

Human Resource Management, Organizational Behaviour