Details

Case

Educator Copy

Musafir Khana (A)

Usman Asad, Arif Iqbal Rana


INDUSTRY : Health Services

AREA : Production & Operation Management

ORGANIZATION : Musafir Khana

LENGTH : 14

LUMS No : 03-825-2004-1

PUBLICATION YEAR : 2004

DESCRIPTION

KEYWORDS:

Production,Operations Management,Health Services,Health Khana,Capacity Utilization,Donations,NGO,Social Welfare,SCPO


DESCRIPTION:

This case focuses on the reasons behind the lack of capacity utilization of Musafir Khana, (a rest house) at Mayo Hospital. This Musafir Khana was the project of Quaid-i-Azam Patient Welfare Society. Chaudhary Zaman, a Founding Directors of the Society, was responsible for establishing and running the Musafir Khana, through funded donations. He had previously established/helped establish two other Musafir Khanas [for Shaukat Khanum Memorial Cancer Hospital & Research Centre (SKMCH & RC) and Institute of Nuclear Medicine and Oncology (INMOL)]. The INMOL Musafir Khana and Mohammad Bibi Musafir Khana at SKMCH & RC were running successfully. Before the management change and the construction of Mohammad Bibi Musafir Khana by Gourmet Bakers, the Hameed Muggoo Trust Musafir Khana at SKMCH & RC was also running successfully. The case compares these against Musafir Khana at Mayo to bring out the underlying reasons for it¿s under utilization. In the process, typical issues faced by an NGO sector Social Welfare Pakistani Organization are highlighted as well. 


LEARNING OBJECTIVES:

1) Defining project scope/fit with customer needs. 2) Sustainibility. 3) Managerial Control. 4) Zakat usage.


SUBJECTS COVERED:

Production, Operations Management