Details

Case

Educator Copy

Cressoft: Journey From ISO 9001 to CMM

Mahwish Mahmud, Jamshed Hasan Khan


INDUSTRY : Software

AREA : Production & Operation Management

ORGANIZATION : Cressoft

LENGTH : 18

LUMS No : 03-822-2004-1

PUBLICATION YEAR : 2004

DESCRIPTION

KEYWORDS:

Cressoft,ISO 9001,CMM,Production,Operations Management,Software


DESCRIPTION:

The CEO of CresSoft was faced with the dilemma to either pursue his original strategy to counter Indian competition at the high-end software development business by obtaining Capability Maturity Model (CMM) certification or to abandon the idea to focus on a new, cost and time conscious Dot-com segment.


LEARNING OBJECTIVES:

1) To introduce ISO 900/TickIT and CMM certicifications for software firms. 2) To introduce implementation issues faced by an organization pursuing ISO 9000/TickIT and CMM certifications. 3) Highlight the importance of maintaining strategic focus during implementation difficulties.


SUBJECTS COVERED:

Production, Operations Management