Details

Case

SPEL : THE QUALITY JOURNEY

Khan J H

INDUSTRY : AUTOMOBILE

AREA : Production & Operation Management

ORGANIZATION : -

LENGTH : 25

LUMS No : 03-817-2002-1

PUBLICATION YEAR : 2002

KEYWORDS:

Management by walking around (MBWA), Pakistani industrial environment, quality

DESCRIPTION:

The main purpose of this case is to highlight the aspect of a total quality culture in a Pakistani business environment. Globalization of the world economy and trade barriers have created intense competition for any business, not only in the international markets but also in the local arena. This case explores the process of implementation of TQM and TQM tools along with the challenges faced by the higher management in bringing about a cultural change. 

LEARNING OBJECTIVES:

1) The applicability of the TQM concepts in a Pakistani industrial environment, especially in a company that is continually facing a direct threat from foreign competiton. 2) To introduce the audience to several TQM tools and to understand a revolutionary cultural change in the organisation. 3) TO understand the prerequisites required before determining that a particular organisation is a Total Quality Organisation.

SUBJECTS COVERED:

PRODUCTION & OPERATIONS MANAGEMENT