Details

Case

Spel: Evolution of Quality Circles

Arif Iqbal Rana

INDUSTRY : Automobile

AREA : Production & Operation Management

ORGANIZATION : SPEL

LENGTH : 19

LUMS No : 03-809-2002-1

PUBLICATION YEAR : 2002

KEYWORDS:

SPEL,Startup,Production,Operations Management,Automobile,Auto-parts,Manufacturing,Quality Circles

DESCRIPTION:

The case gives a brief on the start-up of SPEL, an auto-parts manufacturing company, events that led to the Quality Circles programme, and then some details on the circles ¿High-Mission¿. The case discussion revolves around benefits of Quality Circles and basic issues in implementing them. The case can be used to introduce the concept of quality circles to students in an introductory graduate course on Operations Management or a senior level course in management at the undergraduate level.

LEARNING OBJECTIVES:

1) The applicability of the TQM concepts in a Pakistani industrial environment, especially in a company that is continually facing a direct threat from foreign competiton. 2) To introduce the audience to several TQM tools and to understand a revolutionary cultural change in the organisation. 3) TO understand the prerequisites required before determining that a particular organisation is a Total Quality Organisation.

SUBJECTS COVERED:

Production, Operations Management