Details

Case

Educator Copy

Quality Circles at Crescent Textile

Arif Iqbal Rana


INDUSTRY : Textile

AREA : Production & Operation Management

ORGANIZATION : Crescent Textile Mills

LENGTH : 18

LUMS No : 03-366-90-1

PUBLICATION YEAR : 1990

DESCRIPTION

KEYWORDS:

Quality Circles,Crescent Textile,Textile,Production,Operations Management,Environement,Labour,Relations,Management


DESCRIPTION:

The resignations of the General Manager Technical, five senior managers and 65 supervisors, jobbers and workers, evoked the CEO of Crescent to appraise the Quality Circles programme at the mill. The QC programme had recently been introduced at Crescent and had helped achieve better labour-management relations and production. However, most senior managers considered that the introduction of QC was undermining the middle management's authority and prestige. The case allows an analysis of the strategic logic and logistics of quality circles in an almost hostile environment.


LEARNING OBJECTIVES:

N/A


SUBJECTS COVERED:

Production, Operations Management